Rush Processing

Rush processing vs. Standard processing

Rush processing:
– proof emailed in 1 business day
– order printed within 1-2 business days after proof approval via your original chosen shipping method

Standard processing:
– proof emailed in 2-4 business days
– order printed within 10-15 business days after proof approval and then shipped via your original chosen shipping method

You must contact us first to inquire. We need to make sure we can complete the timeline of a rush order based on your desired product and quantity.

When will I receive my wedding/save the date order?

A very common question, and rightfully so! In short — we are not Amazon Prime (and that’s a good thing)!

Due to the level of customization that we allow with each design, our design process takes some time. The more design change requests you make upon checkout, the longer this process will take. Once we’ve nailed down exactly what you want and your digital proof is approved for print – it moves into our “print/production” phase. It is test-printed, test-printed again, sometimes held in daylight to ensure colors are perfect, and more. We can usually complete this phase within about 10-15 business days after proof approval (3-4 weeks for letterpress and foil printing).

*Semi-custom refers to one of our stock designs that you see here on our website

PRODUCTION PHASE DOES NOT INCLUDE TIME IN TRANSIT!

It is important to pick a shipping method with the above timeline in mind. You may upgrade your shipping method during the production phase with a simple email request.

Pixie is not responsible for situations caused by the neglect of the shipping courier (i.e. damaged, lost or stolen packages). We insure all of our wedding shipments. In the unlikely event that they are damaged during transit, we are able to file a claim with the courier and receive compensation for the contents. For this reason, is important to take detailed photos of any damage and send them to us immediately so we can start the claim process.

When should I order my wedding invitations?

This depends on many factors (quantity ordered, printing style, etc.), but we strongly recommend ordering your wedding invitations at least 4-6 weeks before your desired mail-out date.

Do you mail our wedding invitations or do we?

You do!

We mail all completed pieces “unassembled”. For example, if you ordered pocketfolds and invitation bands, you are responsible for stuffing the pocketfolds and placing the invitation bands over them.

Time to rally the wedding party!

How do I rush my order?

You must contact us first to inquire. We need to make sure we can complete the timeline of a rush order based on your desired product and quantity.

What’s the difference between Rush processing and Standard processing?

Standard processing:
– proof emailed in 3-5 business days
– order shipped within 5-15 business days after proof approval via your original chosen shipping method

Rush processing:
– proof emailed in 1 business day
– order printed and shipped within 1-2 business days after proof approval via your original chosen shipping method

Can I talk to someone on the phone?

We can always make time for a phone call. However, since most customer questions need answers quickly, an email will always get a quicker and more detailed answer. Additionally, most answers can be found on our here on our FAQ page.

Postage & Mailing

How much postage should I buy for my invitations?

We strongly recommend taking a completely assembled wedding invitation suite (in its envelope) to the post office to have them weigh it. This way they are able to sell you the correct postage based on the weight of your invitation and you don’t run the risk of returned invitations due to insufficient postage. Don’t forget to pre-stamp your RSVP envelopes! These typically only need standard Forever® stamps since they are usually only one card.

Click here for current postage prices.

Remember to ask your post office to “hand-cancel” your invitations when sending them through the mail. Hand-cancelling means asking a postal worker to stamp the envelopes by hand in an effort to ensure the outer envelopes are not damaged.

How do I order more of a previous order?

If you find you need more invitations/announcements/stationery than you originally ordered, visit the item on our website and place the order again, leaving us your old order number during checkout. Don’t see your desired quantity? Contact us 

Can I order a custom quantity?

Unfortunately, no. We sell in set quantities to avoid the back and forth it would require to change and exactly match every customer’s guest count. Also, we always recommend having a little extra on hand to allow for last minute guest list changes or invitations that get sent back to you that might be a little beat up from the mailing process.

Guest Address Printing

Where do I send my guest’s addresses for printing?

Download this Excel file for our preferred address formatting. Alternatively, you can email the address doc to mywedding@pixiepaperco.com. An Excel document is preferred. We will accept Word docs as well. The addresses must be formatted EXACTLY as you want them to appear (e.g. punctuation, capitalization, etc.). Please do not include any extra formatting in your document (tables, colors, etc.).

I have some changes to my guest address document but I’ve already sent it to you, what should I do?

Contact us immediately so we can pause your order. Please update the original document and email the new version to mywedding@pixiepaperco.com. If we have not already started printing them then you’re all good! If production on the envelopes has already started there will be a correction fee.

What happens to the blank envelopes that do not receive guest address printing?

All remaining blank envelopes are shipped directly to you.

I’ve already received my order but I noticed mistakes I made on some addresses, how can I get new ones printed?

Pixie charges a $25 fee for up to 10 address corrections. You may purchase those here. Just leave the new/correct addresses in the Comments section during checkout. Corrected envelopes usually ship within 3-5 business days (this does not apply to custom envelope colors, please contact us directly if your order included custom envelope colors).

Did Pixie make the mistake? Contact us immediately at mywedding@pixiepaperco.com so we can ship you corrected envelopes!

What is your Cancellation & Return Policy?

We are confident in the full satisfaction of our products, however in the event you are not pleased with your purchase, contact us immediately to determine the best way to address your concern.


Cancellations & Refunds

We do not offer refunds for rush processing.

If the customer decides to cancel an order after it has been placed but it has not been approved for print, a 25% cancellation fee will be withheld from the refund. If the order has already been approved for print by the customer, no refund will be permitted as printing will have begun.

Returns – Custom Orders

Due to the personalized nature of our products, returns are not accepted. Although we try our best to catch misses or typos, we have to rely on our clients to thoroughly review their final proofs before we print and ship the order.


NON-CUSTOM ORDERS:

If you need to return your order, the entire order must be sent back to us for a full refund. To return your order, please ship it to us at the address below:

Pixie
999 Vallejo St, Unit 3
Denver, CO 80204

Once we receive your refund, it will be processed within 2-3 business days. After the return has been processed, you will receive credit back to the credit card used to make the purchase within 3-5 business days.

Please note: Items must be returned within 30 days of receiving your order. Please contact us with any additional questions.

Samples

I received a sample in the mail and I love it! How do I place my order?

Simply visit the same item listing from which you ordered your sample and select your desired quantity! If your sample was customized, there’s no need to leave the wording details again, just leave us your sample order number.

There are so many free samples out there, why does Pixie charge for samples?

Since we’re a relatively small company that pumps out quite a few orders, it just doesn’t make sense for us to carve time out of filling full orders to prepare samples for free. We spend a good amount of time on our samples so customers will have an accurate idea of what the final product will look like.

Printing a single-piece order doesn’t give us the cost efficiencies of a 150-piece order, so $8 is closer to the actual cost of 1 invitation when you factor in design time and supplies (ink, paper, envelopes). Additionally, we allow you to make a few revisions to a digital version of the sample before printing, which increases the time we spend on design.

Can I apply one of your designs to a different product of yours?

If you saw something you liked on our website (i.e. bridal shower invite) and you would like it applied to a different product (i.e. baby shower invite), just visit the page of the desired design layout and leave the your preferred wording during checkout! We can customize any of our products for any event!

What type of paper do you use?

Most of our products are printed on Neenah Classic Crest® premium quality card stock on 80, 100, and 130 lb. weights. Letterpress/foil orders are printed on 100 lb. or 220 lb. cotton card stock.

We also offer custom paper options. Please contact us at info@pixiepaperco.com for more details.

What are your business hours?

While our online shop is never closed we typically only process proofs, print orders and reply to emails during the following times:

M-F:  9:00 am – 5:00 pm MDT
Weekends & Holidays: OFF

Please allow about 3-5 business days for a reply on general inquiries.

Can you send my purchase directly to a gift recipient?

Yes, just enter your address in the billing section and the gift recipient’s address in the shipping section. If you’d like to include a message with your gift, please do so at checkout. Also, specify if it is a gift so that we do not include receipt.  Your receipt will be emailed to you.

Terms & Conditions

By placing an order at Pixie, you hereby acknowledge and agree to the following terms and conditions:


Cancellations and Refunds

We do not offer refunds for rush processing.

If the customer decides to cancel an order after it has been placed but it has not been approved for print, a 25% cancellation fee will be withheld from the refund. If the order has already been approved for print by the customer, no refund will be permitted as printing will have begun.


Logo

Please note that Pixie’s logo and website will be printed on the back of all stationery items. We do not print our logo or website on any wedding items.


Designing your order

When designing your order, we sometimes have to make small adjustments to spacing depending on the information you want to include, which is why requesting a proof is recommended before printing.


Proofs

If you choose to have a proof sent to you via email before printing it is important to know that we do not print until we receive your approval of the design. It is your responsibility to reply to the email after approved. Most proofs are sent within 3-5 business days of the order and most orders are shipped 5-15 business days after approval.

When the client approves a proof, we are not responsible for any mistakes printed that match the approved proof.* This includes any spellings, dates, addresses, spaces, colors, graphics, etc. that are incorrect. Although we do our best to ensure everything is correct, mistakes can occur. It is your responsibility to check all information before you approve your proof.

*In the event that we are responsible for a mistake, and the printed piece does not match the approved proof, we will take full responsibility and make the necessary arrangements to correct the situation.

Color

Colors may vary between online viewing and your actual printed product as all monitors display colors differently. Please take this into consideration when placing your order.


Product quality

We strive to produce the utmost quality and high-end products. Since products are hand done, there may be slight irregularities. In the event that there is a mistake or the product doesn’t meet the client’s expectations due to the neglect of us, we will do our best to correct the problem at hand.


Shipping

Pixie Paper Company is not responsible for situations caused by the neglect of the shipper (i.e. damaged, lost or stolen invitations).

Please click here for additional Terms & Conditions. (The more legal stuff)

Privacy Policy

 

All information is kept confidential and will never be given or sold to a third party.